Online Food Delivery

Launch Your
Food Ordering and
Delivery Marketplace

  • Easy to Use Mobile Apps
  • Scalable Solution
  • Fully Customizable Solution
  • Flexible Payment Options

$182,327 Million

Projected Online Food Delivery
Revenue by 2024

Some of the Exceptional Food Delivery Businesses

Disclaimer: NewKommerce is not associated or affiliated with any of the brand name or trademark used on the page. They are properties of their respective owners.

Work Flow of Food Ordering & Delivery Platform

Customer Flow

Store Flow

Driver Flow

Take a Glance at the Food Ordering & Delivery Platform

Customer Application 

App Home Page

Restaurants are listed under the following main sections:

  • Recommended & Open – Stores are recommended currently based on the user’s selected filters and are sorted based on distance.
  • Favorites – User’s can add some restaurants to their favorite list and those will be visible under this section
  • Closed – Stores that are currently closed will be shown here

Special Tag – Each listing has a special tag that includes COVID-19 safety standards, cuisine, distance, average rating and deals.

Filters

Filters are available to further filter the restaurant listings based on the user’s preferences.

  • Cuisine – Users can select the cuisines they are looking to eat.
  • Price For 2
  • Average Rating
  • Location & Distance

Results of the search can be sorted based on distance and ratings.

Search Restaurants And Dishes

Users can type in whatever they are searching for and the system’s search algorithm will return matching dishes and which restaurants they are available in and will also list restaurants whose name matches whatever the user has typed in.

Restaurant Home/Menu Page

For every restaurant there are common sections:

  • About Restaurant
  • Restaurant Gallery
  • Restaurant Timings
  • Restaurant Reviews

The menu for each restaurant is organized in the following way:

  • Favourite dishes
  • Recommended dishes based on time of day so the restaurant can set recommended dishes for breakfast, brunch, lunch or dinner.
  • Categorized dishes
  • Dishes with images and with-out.
  • Discounted price in case of any active offers on the dishes.

Select Portions

Dishes are organized into portions. Portions can be priced differently and the modifier prices can change based on the portion. Example of a portion is:

 

  • Large Pizza
  • Medium Pizza

Quick Order Options

Quick order options are as follows:

  • Reorder the same dish with the same add on’s, so this order would add to the quantity already on the cart.
  • Reorder the same dish with a different add on’s, so this would create a new item in the cart.

Cart Page

The details on the cart page are as follows:

  • Items in order.
  • Quantity per item in the order with an option to add more or remove the item from the order.
  • Tax applied on the order.
  • Savings in the order.
  • If the order qualifies for free delivery the user will be informed.
  • Cart is created per restaurant and if the customer decides to select another restaurant, the customer will have to clear the cart from the previous restaurant as the customer can only order from one restaurant at a time.

The cart can be checked out for:

  • Self-Pickup Order – If enabled users can pre-order and pick up the order from the restaurant.

Delivery Order – If enabled users can confirm a delivery address and have the order delivered directly to an address of their choice.

Checkout

In the checkout process, the next step confirming the payment method and conferming the delivery address.

Select Payment Method – A user can choose to pay from multiple payment options like credit/debit card, in-app wallet and cash on order delivery

Confirm delivery address – Delivery address should be in a zone that the restaurant can deliver to. Delivery zones are set up in the admin and can be configured per restaurant from the admin.

Confirm Order

The various sections of this page are as follows:

  • Confirm billing and delivery address.
  • Confirm the payment method.
  • Option to select contactless checkout
  • Select promo code 
  • Delivery fee
  • Select tip 
order details

Order History

All orders active and past are visible on the order history page. Orders can be filtered by month or year or based on status. Orders are listed per restaurant.

order details

Order Details & Live Tracking

The order details page consists of the following sections:

Live Order Tracking statuses are as follows:

  • Waiting for the restaurant to accept the order.
  • Order accepted by the restaurant.
  • Order is being prepared.
  • Order is ready for pickup.
  • The driver assigned to pick up the order.
  • The driver is at the restaurant.
  • The driver has picked up the order.
  • The driver is at the delivery location.
  • The driver has completed the order.
  • Rate restaurant.
  • Rate delivery in case of a delivery order.
order details

Order Review & Ratings

Review and Ratings is a business-critical feature as it allows the app owners, stores to receive feedback from the customers and work on them to improve the business.

Restaurant Manager App

order details

Home Page

The restaurant manager application is an excellent tool for managing orders and dispatching them to the delivery partners.

Tab on the home page:

  • Pending/New Orders – This will show the restaurant manager all the new orders received. Once an order is accepted a preparation time is added by the store manager to notify the user on the delay in preparing the order.
  • Prepare – All orders that are accepted and are being prepared are shown here.
  • Ready For Pickup – All orders that are packed and ready for pickup by the driver are shown here.
  • In-Delivery – All orders that are picked up and are currently being delivered show up here.
order details

Order Details Page

Each order can have the following information or actionable based on the status of the order

  • Order Status
  • Customer Details
  • Payment Type

Order/Cart Details – Products ordered by the customer with payment breakdown

order details

New Orders

All new orders are visible on this tab. New orders have to be accepted to move to the preparation stage.

The manager can assign a preparation time for each order that will be used to notify the system when to dispatch the order to the driver.

order details

Prepare

Once an order is approved it’s moved to the “prepare” stage. It stays here till the meal is prepared by the kitchen. Once the meal is ready it’s moved to the ready for pickup stage.

order details

Ready For Pickup

Once an order is packed it is moved to the ready for pickup tab. There are 2 sub-tabs here:

 

  • Driver Assigned – Once an order has been assigned, the order shows on this tab.
  • Driver Not Assigned – While the order has still not been assigned a driver, it shows here. In the case of store drivers, the store manager will have an option to:
    1. Auto dispatch the order to drivers
    2. Manually assign a driver to order.
order details

In-Delivery

Once an order has been picked up from the store , it will show on this tab.

order details

Order History

A store can find all the orders that have been organized under tabs. Each order on the list shows the following:

  • Master Order Id
  • Store Order Id
  • Tracking Id
  • Order Time
  • Customer Name
  • Order Amount

Clicking on an order gives the following details:

  • Customer Name
  • Order Type
  • Order Details
  • Payment Breakdown
  • Driver Details [in case of delivery]
  • Earning of the store from the order.

Driver Application

Driver app login screen for grocery delivery

Types of Driver

Our system offers the flexibility of facilitating order delivery through one of the two drivers types:

Freelance Drivers

Freelance Drivers are drivers that can deliver orders received from more than one store and are not bound to a specific store. A store can always switch between Freelance Drivers, and store drivers to do their deliveries.

Store Drivers

Every store can have its own drivers and they can do the last-mile delivery to the customer.

order details

Assigned Orders

A driver is assigned an order directly or receives an order request giving him an option to either accept the order or reject it.

The assigned orders list shows all the orders assigned to the driver and each order consists of the following components:

  • Order Status
  • Delivery Fee
  • Order ID
  • Delivery Date & Time
  • Store Name & Address
  • Customer Name & Address
  • Order Date & Time
  • Order Type

Driver Presence: A driver can make himself available/unavailable for receiving orders by Going Online / Going Offline using the button on the top of the page.

order details

Multiple Deliveries

Drivers can accept and deliver more than 1 order on the app so that a store can dispatch multiple orders to a driver to optimize the deliveries and save on fuel cost.

A driver can accept, and deliver an order for ‘X’ address, and at the same time make a delivery to another address close to the previous address, or on the way to the third-order delivery address.

The store will receive real-time updates for all the 3 orders on the same app, and so will the customers associated with each of the three orders.

order details

Steps In Delivery Process

The delivery process is as follows:

  • The driver is sent an order to accept in the case of ASAP delivery orders
  • The driver is sent an entire batch of orders if they were managed in shifts ( this is assigned and the driver does not have to accept it )
  • Driver visits the store to pick up the orders first. The pickup might require the driver to pick up multiple orders.
  • The driver scans each bag linked with the order. The driver can complete the pickup only after scanning each bag. This is an optional process and can be enabled or disabled from the backend admin.
  • The driver completes all pickups from the store and then starts each delivery.
  • Driver arrives at first drop.
  • The driver can notify the customer of arrival, this is geotagged so the driver has to be in a 50 m range of the address to update this status.
  • The driver drops the items if the customer is not available the driver can mark the order for REATTEMPT or can cancel the delivery.
  • On reattempt, the driver tries to deliver the order again and an extra delivery fee might be applied.
  • On cancellation of delivery, the driver has to return the order back to the store.
  • Returns will have to be confirmed by the store manager with a signature.
order details

Proof Of Pickup (POP)

Admin can enable bag scan at the time of pickup. In case this is enabled the driver will have to scan the unique bar code on the bag to confirm, the driver has picked up the right order.

order details

Proof Of Delivery (POD)

To ensure the delivery of an order, as a method of a double handshake, a driver can’t complete an order on the application without taking the customer signature on it. This can be enabled or disabled from the backend.

These signatures are stored with the order and can be accessed later for dispute handling.

The driver will also have to take a photo of the id card of the person who received the order in case there is any product in the order that requires the collection of id proof, for example, alcohol.

If contactless delivery was opted for then the driver has the additional option to take a photo of where the driver has left the order as proof that it was indeed delivered.

If bag scan is enabled then the driver will have to scan the barcodes generated for each bag in the order to further confirm the driver is dropping off the right bag to the right customer.

order details

Order History

A driver can find all the orders that he/she has completed or cancelled under one tab. Each order on the list shows the following :

  • Order ID
  • Order Time
  • Customer Name & Address
  • Store Name & Address
  • Delivery Fee

Clicking on an order gives the following details: 

  • Order Type
  • Store Name & Address
  • Delivery Address
  • Order Details
  • Payment Breakdown
  • Payment Method
  • Earning of the Driver from the order.
  • Order Status

The page also shows a chart visualizing weekly earnings of the driver.

order details

Reattempt Delivery Management

If a customer is not available at the address, the driver can re-attempt to do the delivery later but has to update the status with a reason so that the system admin knows that a re-attempt happened.

Marketing & SEO

Market Basket Analysis [MBA]

Market Basket Analysis is one of the key techniques used by both eCommerce and non-eCommerce platforms to uncover associations between products.

Offers

The banners, as explained in the last section could lead to a category, brand or offers. Offers are a great way to attract customers into buying more from the platform and therefore more revenue.

Smart Alerts

Smart Alerts helps restaurants or a platform to re-target lost users or potential users in a very effective manner. Based on the user segments, automatic alerts could be sent to the customers triggered by events.

Ratings

Define parameters for customers to rate their experience on the platform for every order and generate average ratings for stores, and drivers on the platform.

Banners

Banners are an effective way of attracting users to promotions, offers, new products, new categories, new brands, or basic information.

Referral Campaigns

The referral campaign module is designed as a loyalty program with the trigger-workflow model. If certain criteria are met, then the reward workflow is triggered for both the new user and the user whose referral code was consumed.

Promo Codes

Promo Codes are a great way to attract more users to order from the application by giving them discounts when the coupons are applied to orders.

System Admin

Dashboard

Powered by the data from the entire platform, the dashboard visualizes different Key Performance Indicators ( KPI’s )  for the platform using charts, graphs and tables. All the visualizations are filterable by date range.

Tax Setup

Define and manage multiple taxes that could be levied on the products in each city.

All Managers

Create, configure and manage user logins and statuses of managers for stores or a city. The users created in this section can log in into iOS, Android, and web apps for a store and city to manage the orders.

Product Catalogue Setup

Create and manage different components associated with and needed for adding products to the platform.

 

  • Product Categories: Create, update, and delete product categories for the central products.
  • Store Product Categories: Create, update, and delete product categories for the store products.
  • Brands: Add, update, and delete brands that could be used while adding products.
  • Manufacturer: Add, update, and delete manufactures that could be used while adding products.
  • Package boxes: Configure a different kind of package boxes.
  • Packaging types: Configure different packing types for bulk pricing that is useful in wholesale selling.

Product Packaging Boxes

Each product in the ecommerce flow could be packaged into a box and shipped. On the CMS Panel a system admin could create the various box sizes which would be available on the product addition page to connect the product to the size of the box.

Products

Create, update, import, and delete products from the central or store inventory.

 

  • Central Products: Products available in the central product inventory.
  • store/Supplier Products: Products associated with different stores.

Store Setup

Add, update and manage, stores, app commission charged to each store.

 

  • Stores: Create, update, delete stores and manage various store configuration affecting the ordering workflows.

Customers

This section captures the details of each guest and registered user on the customer application and website. Details about the carts of the registered users along with modifications made are also highlighted in this section

Orders

This section captures the active and completed orders on the platform and lists the details of each order like customer details, payment details, order break down, driver details, etc.

All Orders: All orders under different statuses on the platform. Different order statuses under this section are as follows :

 

  • New: Orders that have been placed by the customers and are yet to be accepted by the store.
  • Accepted Orders: Orders that are accepted by the store and are being processed.
  • Packed Orders: Orders that are being packed.
  • Ready For Pickup: Orders that are packed and ready to be picked up.
  • In-Delivery: Orders that are picked up and are being delivered.
  • Completed: Orders that have been successfully delivered, picked up, expired, cancelled or rejected.

Order Invoices

Order Invoice is records of the payments made and the earnings accrued on each order by all the entities involved in order.

The following is calculated for each order:

 

  • App Earnings: Calculated from the store Commission received from the store, the Delivery Commission received from the driver, Payment Gateway commission or Payment Transaction Cost, Discount offered to the customer.
  • Payment Gateway Earnings: The payment gateway charges for each transaction varies from one payment gateway to another and constitutes the Payment Gateway Earnings.
  • store Earnings: Calculated from the amount left after paying the commission to the app, taxes levied on the products, and store discounts offered on the products.

Barcode Generation

This module generates a unique barcode for each product that is added to the system. The barcode generated follows the UPC and EAN barcode standards and hence is compatible with a wide range of barcode readers.

Bulk Import with CSV

Bulk import allows a seamless experience for the store owners or warehouse owners to upload the products/dishes on the system instead of uploading the details of each product/dish individually.

Manage Access

Create, Update, and Manage user access and roles (defining what each role/user could access) for the Superadmin.

Payment Gateways

Define and manage multiple payment gateways and the transaction fees levied by each one of them. The transaction fee could be a fixed fee or a percentage of the transacted amount.

City Setup

Define and manage multiple cities and zones. Delivery fee (Mileage pricing) parameters are also configured in the city setup.

App Settings

Manage global app settings for language, app version, dispatching, live tracking, etc.

 

  • Language: Enable, Disable multiple languages on the platform. Each language enabled adds an additional field for data input for each component on the platform.
  • Versions: Defines the active versions of each application on the platform. Allows system admin to inform users about updated versions and if a version is mandatory to update or not.
  • App Configuration: Configure parameters for order dispatching, live tracking, product feed, driver presence, etc.

Product Attributes

Product attributes are used to provide additional information for products like description, material, dimensions, warranty information, etc.

The attributes are added on the CMS panel and associated with the product category which makes the products under the product category inherit the same set of attributes.

 The attributes/ values of the attributes could change per unit of a product, for example, the battery of an iPhone X is 2716 mAh while the battery of an upgraded unit which is iPhone XS Max is 3174 mAh.

 Also, attributes while being set up in the CMS panel could be made filterable and/or searchable, allowing the user to search for products with a certain attribute value in the product listing pages under a category, brand, offers, etc

 Multiple attributes could be grouped into an attribute group and the attribute group could be associated with the product category. This helps in making the process of attribute creation and association quite simple.

Product & Store Commission Setup

Add, update and manage, store categories, stores, app commission charged to each store.

 

  • App Commission: App can also set up a per product per store commission which is commonplace in eCommerce.
  • Store Commission: Define and update commission earned by the app from each active store. A commission can either be fixed or a percentage of the total value of the ordered products.

Estimates

This section captures the order estimate before the order is placed/confirmed by the customer and includes the total value of the order with delivery fee calculations.

Financials

View all the financial details for all orders processed on the platform.

  • Accounting: Orderwise breakdown of payments for and earnings from each order for each entity on the platform.
  • Account Statements: A financial ledger for the platform, payment gateway, customer, driver, and stores.
  • Stripe Logs: Logs from Stripe of all the activities initiated from the platform.

Withdrawal Requests: All withdrawal requests from stores, drivers are visible here.

Account Statements

The system is equipped with the following account statements to better manage the distribution of money between the various entities involved in the order.

  • Customer Statement – This will reflect all the transactions done by a customer on the app. All payments made by cash/card and all wallet credits/debits. This statement gives the app a report of all the customers spends on the app. This wallet is also used as store pre-paid money and can also be used to receive loyalty points and any adjustments made by the admin for a past order. A manual credit/debit option exists here to make any adjustments in the customer’s account for failed order, customer compensation etc. This also preserves any payment due from the last order or cancellation of a cash order.

 

  • App Statement – This statement indicates the earnings made by the app for each order made. The closing balance of this statement indicates the up-to-date money earned by the app. A report on this statement can indicate the business’s earnings on the system.

 

  • Payment Gateway Statement – This statement will record all the earnings made by the payment gateway on the app. The app supports more than 1 payment gateway so a filter can be applied to sort by any 1 payment gateway. A report on this statement will indicate the amount paid out to payment gateways and can be used to leverage a better % commission with the payment gateway provider in case the system has achieved high transaction volumes.
  • store Statement – This will reflect all the transactions done for a store. This keeps a record of all the money owed to the store by the app for credit card/wallet bookings The closing balance of this system indicates the money owed by/to the store. If the balance is negative then it means that the app owes money to the store and if the balance is positive then it means that the seller has excess cash and has to pay the app, the app’s commission for all the cash orders. A manual credit/debit option exists here to make any adjustments in the stores’ account for failed orders, etc.

Store/Supplier Admin

Dashboard

Powered by the data from the store, dashboard visualizes different Key Performance Indicators for the store using charts, graphs and tables. All the visualizations are filterable by date range.

Working Hours

Define and manage the working hours for a store which determine the opening and closing of a store on the customer app and website.

Products

Products listed with the stores, stores can update the product details, deactivate them or remove them completely if needed.

Account Statement

This will reflect all the transactions done for a store. This keeps a record of all the cash collected by the store, the money owed to the store by the app for credit card/wallet bookings.

The closing balance of this system indicates the money owed by/to the store. If the balance is negative then it means that the app owes money to the store and if the balance is positive then it means that the store has excess cash and has to pay the app, the app’s commission for all the cash orders.

A manual credit/debit option exists here to make any adjustments in the store’s account for failed orders, driver compensation etc

Stores Customers

Customers created from the store web dispatcher are shown under this section, these customers are not visible in the customer search for store orders to stores other than the one the customer was created in.

Store Profile

Update details about the store and configure order acceptance & dispatch settings, cart-related parameters, etc.

Store Managers

Create, configure and manage user logins and statuses of dispatch users for stores. The users created in this section can log in into iOS, Android, and web apps for a store and manage the orders.

All Orders

All orders under different statuses on the platform. Different order statuses under this section are as follows :

 

  • New: Orders that have been placed by the customers and are yet to be accepted by the store.
  • Accepted: Orders that have been accepted by the store
  • Packed and Ready For Pickup: Orders that have been accepted by the store and are packed and are ready for pickup. These orders have a ready shipping /delivery label printed and stuck on top of the package.
  • In-Delivery: Orders that have been assigned to a partner and are in the process of delivery to the customer.
  • Completed: Orders that have been successfully delivered, picked up, expired, cancelled or rejected

Barcode Generation

This module generates a unique barcode for each product that is added to the system. The barcode generated follows the UPC and EAN barcode standards and hence is compatible with a wide range of barcode readers.

Blogs

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